Clifford Chance

It's remarkable to realise that Clifford Chance has been investing in ways to improve how we deliver our legal services to clients since 2007 when we opened the Knowledge Centre (now the Legal Support Centre) in India.

In 2008 we hired our first Continuous Improvement specialist and ever since we've been gradually extending our service delivery network both in terms of capability and global coverage. We are on an evolutionary journey of growth, development and learning which is what we are exploring in this Best Delivery podcast series.

In the first episode of the series, Global Programme Director for Best Delivery Tom Slate will be talking to our Continuous Improvement specialists around the world, exploring topics such as:

• How does process improvement in a law firm compare with other sectors?
• What are the big challenges to process improvement in a legal environment and how do you overcome them?
• What is influencing the development of process improvement in a law firm?

The content of this podcast does not constitute legal advice and should not be relied upon as such. Specific legal advice about your specific circumstances should always be sought separately before taking any action.

Other episodes in this series

• Insights from our Legal Project Management journey