Clifford Chance

Navigating arbitration with consumers – insights from recent cases

11 September 2023

UK based individuals are increasingly turning to consumer protection law to challenge the validity of arbitration agreements or to resist enforcement of arbitral awards, but appropriately drafted arbitration agreements remain an effective form of dispute resolution in many circumstances.

In this briefing, we consider recent decisions of the English courts that highlight the complexity of enforcing governing law and dispute resolution provisions in what the court finds to be consumer contracts.

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